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Technical Support Fundamentals

Get a head start on your career in IT with this introductory course that covers the fundamentals of computer hardware, software, the Internet, troubleshooting, and customer service.

In this course, you’ll learn how to assemble a computer, choose and install an operating system, and understand the basics of networking and applications. You’ll also develop the problem-solving and soft skills essential for success in the IT field.

This course is the perfect foundation for the IT Support Specialist certificate program, or for anyone who wants to learn more about IT and how it works.

Week 1Introduction to IT
Week 2Hardware
Week 3Operating System
Week 4Networking
Week 5Software
Week 6Troubleshooting