You’ll finish working on your portfolio project by building a BI dashboard. You’ll refer to key BI documents to create a low-fidelity mockup, design charts, and organize your dashboard. Your portfolio artifacts will include a mockup and a working dashboard, which will be ready to present to stakeholders.
Learning Objectives
- Present a end-to-end business intelligence case study through a complete portfolio
- Apply knowledge of business intelligence, data pipelines, and dashboards
- Develop a dashboard in Tableau
Apply your skills to a workplace scenario
Welcome to module 5
This course will help you complete your end-of-course project by loading reporting tables into a visualization software to create a BI dashboard. You will track your approach, methods, accomplishments, and transferable skills so that you can add this information to your portfolio. When you finish this step of the project, you will have a complete end-to-end business intelligence case study. This will help you demonstrate your BI knowledge during interviews and networking opportunities.
Throughout this program you’ve developed essential
skills in business intelligence. You also learned about the importance of building a portfolio that
demonstrates your abilities and accomplishments. Now it’s time to return to
your end-of-course project. In earlier courses, you worked on a BI project that you can
showcase in your portfolio. You created key BI documents and a data pipeline to
practice producing deliverables for a business scenario. From these projects, you now have fully usable data that you can visualize in a dashboard. In this course you learned how to plan,
build, and present dashboards. Equipped with these new skills, you can now complete your
end-of-course project. Now, you’ll load those reporting tables into a visualization software to highlight important
insights with a BI dashboard. You’ll continue to track
your approach, methods, accomplishments, and transferable skills so that you can add this
information to your portfolio. When you finish this step of the project you will have a complete
end-to-end business intelligence case study. This will help you
demonstrate your BI knowledge during interviews and
networking opportunities which will be essential to
landing your first BI job. Future employers and business contacts
will understand how hard you worked to develop your skills. As you begin this project, know that you can go at your own pace. You can always refer to
the lessons and resources in this program if you face
a challenge or need help. And remember, collaborating with others in the discussion forums is a great way to brainstorm solutions. Get ready for the next and final step of your
end-of-course project!
Video: Complete your end-of-course project
This course is the final step in your business intelligence end-of-course project. You will use your reporting tables to create a BI dashboard in a visualization tool like Tableau. The project is structured in three steps: mockup, chart creation, and dashboard organization. You can work at your own pace and in the order that best suits your learning style. The readings in this section will provide you with the scenario, business questions, and visualization instructions. Once you complete this course, you will have a complete BI case study to showcase your skills to potential employers.
Hello! Now it’s time to wrap up your business intelligence
end-of-course project. So far, you’ve completed your key BI documents, data pipeline, and reporting tables
from previous courses. If you haven’t finished these, you can take some time to wrap up your work on those deliverables to be ready for this next stage. Otherwise, you can use
the exemplars provided for these projects to build your upcoming visualizations. With your reporting tables ready to load into a visualization
tool, such as Tableau, you’re ready to move
forward on your project. You’ll start with creating a mockup, then you’ll create your charts and organize them into a dashboard. Finally, you’ll develop your
unique presentation style you can use when sharing the
dashboard in your portfolio. The project is structured in this order, but as always, you can go at your own pace and in the way you choose. You can read through the materials, and then go straight from
a mockup to a dashboard and then return to chart design specifics. You can even alternate back and forth between each step of the process. Work in a way that fits your style. Your dashboard artistry
is completely your own. If you did the activities in this course, you’ve already completed
each of these steps. None of this material will be new to you, and if you get stuck, you
can review previous lessons. This project continues the work that you started in previous courses. You’ll use the skills you
mastered along the way to guide you through the process. This will allow you to
make your own BI decisions and develop your skills independently so that you’ll be ready when you encounter BI
projects in the workplace. Once again, the readings in this section will contain the scenario
for the case study, the business questions you need to answer, and the instructions for what kind of visualizations
you’ll need to build. Now, it’s time to get started. Read through the case study materials, decide how to best design your dashboard, and create your project and presentation in the visualization tool you choose. When you finish, you’ll have your very
own completed case study to show off to prospective employers. Enjoy working on your portfolio.
Reading: Explore Course 3 end-of-course workplace scenarios
Reading
Overview
When you approach a project using structured thinking, you will often find that there are specific steps you need to complete in a specific order. The end-of-course projects in the Google Business Intelligence certificate were designed with this in mind. The challenges presented in each course represent a single milestone within an entire project, based on the skills and concepts learned in that course.
The certificate program allows you to choose from different workplace scenarios to complete the end-of-course projects: the Cyclistic bike share company or Google Fiber. Each scenario offers you an opportunity to refine your skills and create artifacts to share on the job market in an online portfolio.
You will be practicing similar skills regardless of which scenario you choose, but you must complete at least one end-of-course project for each course to earn your Google Business Intelligence certificate. To have a cohesive experience, it is recommended that you choose the same scenario for each end-of-course project. For example, if you chose the Cyclistic scenario to complete in Course 1 and 2, we recommend completing this same scenario in Course 3 as well. However, if you are interested in more than one workplace scenario or would like more of a challenge, you are welcome to do more than one end-of-course project. Completing multiple projects offers you additional practice and examples you can share with prospective employers.
Course 3 end-of-course project scenarios
Cyclistic bike-share
Background:
In this fictitious workplace scenario, the imaginary company Cyclistic has partnered with the city of New York to provide shared bikes. Currently, there are bike stations located throughout Manhattan and neighboring boroughs. Customers are able to rent bikes for easy travel among stations at these locations.
Scenario:
creating a business plan for next year. They want to understand how their customers are using their bikes; their top priority is identifying customer demand at different station locations. Previously, you gathered information from your meeting notes to complete important project planning documents and generated useful target tables. Now you are ready for the next part of your project!
Course 3 challenge:
- Use project planning documents to identify key metrics and dashboard requirements
- Upload target tables into Tableau
- Design charts and tables to share insights with stakeholders
- Create an effective dashboard using those charts and tables
Note: The story, as well as all names, characters, and incidents portrayed, are fictitious. No identification with actual people (living or deceased) is intended or should be inferred. The data shared in this project has been created for pedagogical purposes.
Google Fiber
Background:
Google Fiber provides people and businesses with fiber optic internet. Currently, the customer service team working in their call centers answers calls from customers in their established service areas. In this fictional scenario, the team is interested in exploring trends in repeat calls to reduce the number of times customers have to call in order for an issue to be resolved.
Scenario:
You are currently interviewing for a BI position on the Google Fiber call center team. As part of the interview process, they ask you to develop a dashboard tool that allows them to explore trends in repeat calls. The team needs to understand how often customers call customer support after their first inquiry. This will help leadership understand how effectively the team can answer customer questions the first time. Previously, you gathered information from your meeting notes to complete important project planning documents and generated useful target tables. Now you are ready for the next part of your project!
Course 3 challenge:
- Use project planning documents to identify key metrics and dashboard requirements
- Upload target tables into Tableau
- Design charts and tables to share insights with stakeholders
- Create an effective dashboard using those charts and tables
Key Takeaways
In Course 3, Decisions, Decisions: Dashboards and Reports, you focused on creating effective dashboards and reports to share insights with stakeholders.
Course 3 skills:
- Design visualizations and tables
- Create an effective dashboard
- Share key insights with stakeholders
Course 3 end-of-course project deliverables:
- An effective dashboard
This is the final end-of-course project! After you finish this dashboard, you will have a complete BI project you can add to your portfolio and show potential employers. Great work!
Cyclistic scenario
Reading: Course 3 end-of-course project overview: Cyclistic
Reading
It’s time to complete the final part of your end-of-course project! So far, you worked with a fictional bicycle rental company, Cyclistic, to provide their team with key business intelligence insights. You joined tables that included key metrics necessary for a visualization and generated a reporting table to be imported to Tableau. For an example of the type of target table you need for the end-of-course project, refer to the previous course’s end-of-course project exemplar.
Now, use the target table you created to design a BI visualization that will address Cyclistic’s questions. As you create your dashboard, complete the steps of the process you’ve learned in this course. Start by creating a mockup, then make your charts, a dashboard, and a brief presentation that summarizes the work you did on this project. At any time, feel free to review the activities from earlier in this course.
When finished, you will have a complete BI project that you can incorporate into your portfolio. This will help you demonstrate the skills you’ve learned in this certificate program to potential employers.
Good luck on the last step of your end-of-course project!
Practice Quiz: Activity: Build a dashboard for Cyclistic
Reading
Activity Overview
In this activity, you will create a visualization for the Cyclistic end-of-course project! You will use your project planning documents and completed target table to build a BI visualization tool.
Be sure to complete this activity before moving on. The next course item will provide you with a completed exemplar to compare to your own work. You will not be able to access the exemplar until you have completed this activity.
Scenario
Review the following scenario. Then, complete the activity. As a reminder, the end-of-course project activities will be more open to interpretation than other activities in this program to give you an opportunity to practice the skills you have been learning. If you need help or feel stuck, you can always discuss your work with other learners in the discussion forums or review the exemplar to help guide your process.
The product development team at Cyclistic has begun developing their business plan for next year. In order to build a better Cyclistic, the team needs to understand how customers are currently using the bikes, how location and other factors impact demand, and what stations get the most traffic. The Cyclistic team has a few goals:
- Understand what customers want, what makes a successful product, and how new stations might alleviate demand in different geographical areas
- Understand how the current line of bikes are used
- Apply customer usage insights to inform new station growth
- Understand how different users (subscribers and non-subscribers) use the bikes
You met with stakeholders to complete project planning documents, uploaded the necessary tables into your project space, and observed the team in action to better understand how they use the data. Now, it’s time to visualize the data to make a dashboard tool for Cyclistic’s team.
Instructions
Follow the instructions to complete each step of the activity. Then, answer the question at the end of the activity before going to the next course item to compare your work to a completed exemplar.
Step 1: Load your data into Tableau
In the previous course, you created a data pipeline that brought three public datasets into a reporting table. Now, open your reporting table in Tableau to begin building your visualizations.You can do this by uploading the .csv or .xlsx file that you generated in the previous activity of the end-of-course project. Or, you can connect Tableau directly to Google Cloud. To learn more about this, check out the Google BigQuery guide on Tableau Help. Note: This functionality might not work properly in Tableau Public.
Step 2: Create a mockup
Now, create a low fidelity mockup to help you plan the components and layout of your dashboard. Your mockup should include sketch versions of the charts and other visual elements you wish to include in your dashboard.
If necessary, create multiple mockups to brainstorm the best way to build your dashboard. The more thought you put into your mockup, the easier it will be to build your dashboard later.
If you need more practice creating a low fidelity mockup, refer to the activity about designing a mockup
Step 3: Create your charts
Next, create the charts that you will include in your visualization. Pay close attention to the project goals outlined in your project planning documents. This will ensure that your charts answer your stakeholder’s questions.
If you need more practice creating BI charts, refer to the activity about creating a chart
Step 4: Organize your dashboard
Organize the charts you made into a dashboard. Include any additional visual elements such as filters, captions, titles, links, or tables.
If you need more practice creating a BI dashboard, refer to the activity about dashboard element layout
Step 5: Complete your executive summary
Finally, complete the executive summary document you started in the previous course’s end-of-course project. Your executive summary should describe Cyclistic’s business needs, your project goals, the methods you used to complete each step of the project, and the functionality of your dashboard. It is an important document to help you share your work in your portfolio.
If you need a refresher on how to complete an executive summary, refer to the reading about creating an executive summary
Pro Tip: Save your work
Be sure to save the final dashboard and executive summary you created in this activity. Use them in your portfolio as you begin your job search for a BI role. This project will help you demonstrate your experience to potential employers.
What to Include in Your Response
Address the following criteria in your completed dashboard and presentation:
- A low-fidelity mockup that outlines your dashboard components and layout
- Multiple charts and other kinds of visual elements (such as tables, links, captions, etc.)
- An executive summary that includes the project goals, your methods, and a description of the capabilities of your dashboard
Reading: Activity Exemplar: Build a dashboard for Cyclistic
Reading
In this activity, you created data visualizations, a low fidelity mockup to help you plan the components and layout of your dashboard, charts to be included in your visualization, and a dashboard for Cyclistic. You also completed an executive summary document that describes to Cyclistic stakeholders the business needs, project goals, dashboard functionality, and your BI methods. As a BI professional, you will need to be able to communicate technical information in a way that all users can understand. This end-of-course project showcases your ability to do just that.
The exemplar you are about to review will help you evaluate whether you completed the activity correctly. In this case, you might have discovered a solution that works just as well as the exemplar. That’s great! This exemplar is an example of how a BI professional might have approached this challenge. And keep in mind, iteration is a big part of the BI world, so feel free to continue to improve your dashboard!
Completed Exemplar
Click the following link to review the exemplar for this course item on Tableau Public.
Link to exemplar: Cyclistic Dashboard exemplar
Assessment of Exemplar
Compare the exemplar to your completed end-of-course project dashboard. Review your work using each of the criteria in the exemplar. What did you do well? Where can you improve? Use your answers to these questions to guide you as you continue to progress through the course.
Note: The exemplar represents one possible approach to completing the activity. Yours will likely differ in certain ways. What’s important is that your dashboard answers the business questions for your stakeholders.
The first tab of the dashboard is a map of seasonal trends of bike trips in each of the New York boroughs. The largest map shows each of the boroughs. The table compares the number of trips and average trip duration for customers and subscribers in each neighborhood. Three smaller maps focus on July, August, and September: the three months with the highest bike traffic.
This map features several filters to focus on specific bike IDs, user types, metrics, months, starting neighborhoods, and ending neighborhoods. Using any of these filters or clicking on a borough in one of the maps updates the table and maps to focus on your selection in greater detail.
Seasonality
The second tab of the dashboard focuses on seasonality, or trends throughout the year, with the Trip Totals chart and the Trip Counts by Starting Neighborhood table.
Trip Totals chart
The Trip Totals chart visualizes the total number of bike trips taken throughout 2019 and 2020, with a distinction between customers and subscribers. This chart shows that subscribers make up a significantly larger portion of Cyclistic’s users than regular customers. It also shows that there are far more users in warmer months (May–October) than there are in colder months. This makes sense considering that people are less likely to ride bicycles in colder weather.
This chart was made by putting the Start Day (aggregated by month) in the columns field, the sum of Trip Counts in the rows filed, and UserType as color assignment.
Trip Counts by Starting Neighborhood table
The Trip Counts by Starting Neighborhood table lists the total number of bike trips started in each neighborhood in each month of 2019 and 2020. It is organized by zip code, borough, and neighborhood. It also uses a color gradient to emphasize the highest and lowest counts of monthly trips. The greater the number of trips, the darker the value is in the table. It also uses light text on the darker values to ensure that the table is readable and accessible.
Because the starting location is more indicative of where users look for a bike, it is more important to emphasize starting location when determining where to advertise. The most active stations are in the Lower East Side and the Chelsea and Clinton neighborhoods. The most active months are from May to October.
This table was created by putting the Start Day dimension (aggregated by Year and Month) in the Columns field, then the Borough Start and Neighborhood Start dimensions in the Rows field. Then, the color and labels can be set by putting the sum of the Trip Count measure into the Color and Label fields.
Top Trips
The third and final tab of the dashboard is a comparison of the total number of trip minutes by starting neighborhood and ending neighborhood for both customers and subscribers. The two charts are horizontal stacked bar graphs that are ordered from highest to lowest number of minutes (between customers and subscribers combined).
These charts lend insight into which locations users are most willing to travel long distances to. The charts show that the Lower East Side and Chelsea and Clinton neighborhoods have the highest total trip minutes for both start and end stations.
To make the starting neighborhood chart, you can put the sum of Trip Minutes in the columns field, and then the Zip Code Start, Neighborhood Start, and Borough Start dimensions in the rows field. Then, set UserType as the color assignments. To make the ending neighborhood chart, complete the same steps but use the Zip Code End, Neighborhood End, and Borough End dimensions.
Key insights
This exemplar is only one way to complete the Cyclistic project. When comparing your work to this exemplar, use it as an example to guide your process instead of an ideal to replicate. Make sure to also explore the dashboard on Tableau Public to get a better understanding of its interactive components. Then, finalize your executive summary document so you can share your work on your professional portfolio.
Google Fiber scenario
Reading: Course 3 End-of-course project overview: Google Fiber
Reading
It’s time to complete the final part of your end-of-course project! So far, you have been working with fictional data provided by the Google Fiber team to showcase your business intelligence skills as part of the interview process. You joined tables that included key metrics necessary for a visualization and generated a reporting table to be imported to Tableau. For an example of the type of target table you need for the end-of-course project, refer to the previous course’s end-of-course project exemplar.
Now, use the target table you created to design a BI visualization that will address the Google Fiber customer service team’s questions. As you create your dashboard, complete the steps of the process you’ve learned in this course. Start by creating a mockup, then make your charts, a dashboard, and a brief presentation that summarizes your work. At any time, feel free to review the activities from earlier in this course.
When finished, you will have a complete BI project that you can incorporate into your portfolio. This will help you demonstrate the skills you’ve learned in this certificate program to potential employers.
Good luck on the last step of your end-of-course project!
Practice Quiz: Activity: Build a dashboard for Google Fiber
Reading
Activity Overview
In this activity, you will create a dashboard for the Google Fiber end-of-course project! You will use your project planning documents and completed target table to build a BI visualization tool.
Be sure to complete this activity before moving on. The next course item will provide you with a completed exemplar to compare to your own work. You will not be able to access the exemplar until you have completed this activity.
Scenario
Review the following scenario. Then, complete the activity. As a reminder, the end-of-course project activities will be more open to interpretation than other activities in this program to give you an opportunity to practice the skills you have been learning. If you need help or feel stuck, you can always discuss your work with other learners in the discussion forums or review the exemplar to help guide your process.
The Google Fiber customer service team’s goal is to determine how often customers are calling customer support after their first inquiry; this will help leadership understand how effectively the team is able to answer customer questions the first time. The dashboard you create should demonstrate an understanding of this goal and provide your stakeholders with insights about repeat caller volumes in different markets and the types of problems they represent. As part of the interview process, you have been asked to create a dashboard that will:
- Help them understand how often customers are calling customer support after their first inquiry; this will help leadership understand how effectively the team is able to answer customer questions the first time
- Provide insights into the types of customer issues that seem to generate more repeat calls
- Explore repeat caller trends in the three different market cities
- Design charts so that stakeholders can view trends by week, month, quarter, and year.
You met with stakeholders to complete project planning documents, uploaded the necessary tables into your project space, and created a single reporting table. Now, it’s time to visualize the data to make a dashboard tool for Google Fiber’s customer service team.
Instructions
Follow the instructions to complete each step of the activity. Then, answer the question at the end of the activity before going to the next course item to compare your work to a completed exemplar.
Step 1: Load your data into Tableau
In the previous course, you created a reporting table that merged all three of the tables you were provided. Now, open your reporting table in Tableau to begin building your visualizations.
You can do this by uploading the .csv or .xlsx file that you generated in the previous activity of the end-of-course project. Or, connect Tableau directly to Google Cloud. To learn more about this, refer to the Google BigQuery guide on Tableau Help. Note: This functionality might not work properly in Tableau Public.
Step 3: Create a mockup
Now, create a low fidelity mockup to help you plan the components and layout of your dashboard. Your mockup should include sketch versions of the charts and other visual elements you wish to include in your dashboard.
If necessary, create multiple mockups to brainstorm the best way to build your dashboard. The more thought you put into your mockup, the easier it will be to build your dashboard later.
If you need more practice creating a low fidelity mockup, refer to the activity about designing a mockup
Step 3: Create your charts
Next, create the charts that you will include in your visualization. Pay close attention to the project goals outlined in your project planning documents. This will ensure that your charts answer stakeholder questions.
If you need more practice creating BI charts, refer to the activity about creating a chart
Step 4: Organize your dashboard
Organize the charts you made into a dashboard. Include any additional visual elements such as filters, captions, titles, links, or tables.
If you need more practice creating a BI dashboard, refer to the activity about dashboard element layout.
Step 5: Complete your executive summary
Finally, complete the executive summary document you started in the previous course’s end-of-course project. Your executive summary should describe the Google Fiber customer service team’s business needs, your project goals, the methods you used to complete each step of the project, and the functionality of your dashboard. It is an important document to help you share your work in your portfolio.
If you need a refresher on how to complete an executive summary, refer to the reading about creating an executive summary
Pro Tip: Save your work
Be sure to save the final dashboard and executive summary you created in this activity. Use them in your portfolio as you begin your job search for a BI role. This project will help you demonstrate your experience to potential employers.
What to Include in Your Response
Address the following criteria in your completed dashboard and presentation:
- A low-fidelity mockup that outlines your dashboard components and layout
- Multiple charts and other kinds of visual elements (such as tables, links, captions, etc.)
- An executive summary that includes the project goals, your methods, and a description of the capabilities of your dashboard
Reading: Activity Exemplar: Build a dashboard for Google Fiber
Reading
Completed Exemplar
Click the following link to review the exemplar for this course item on Tableau Public.
Link to exemplar: Google Fiber Dashboard exemplar
End-of-course project wrap-up
Video: Course wrap-up
Congratulations on completing the last part of your end-of-course project! This significant achievement reflects your dedication and hard work throughout the program. By independently finishing this project, you’ve effectively applied your knowledge in business intelligence, data pipelines, and dashboard creation, showcasing your growth as a BI professional. The completed project can now be a valuable addition to your portfolio, serving as a tangible representation of your skills that you can share with potential employers and discuss in interviews. Whether you choose to share the presentation materials, the dashboard itself, or a detailed write-up about your process and choices, each component contributes to illustrating your BI journey. This marks the completion of the first step toward your BI career, and there’s a special message waiting for you in the next section to help you celebrate!
Congratulations, you’ve
completed the last component of your end-of-course project! This is a huge accomplishment
that demonstrates all your hard work in this program. You finished this project on your own. You applied your knowledge
of business intelligence, data pipelines, and
dashboards to create something that truly demonstrates your
growth as a BI professional. You can now include this
presentation in your portfolio, share it with potential employers, and discuss it during interviews. Share the presentation materials you made, the dashboard itself, or the
writeup about the process you used and the choices you made. Ideally, you’ll show all of the above! Each component illustrates
your BI journey. Now, you’ve completed
the first step toward your BI career and reached
the end of this program. And don’t miss the next section, which has a special message
from some familiar faces to help you celebrate!
Video: Tony: Career-building strategies
Tony, a finance program manager at Google, shares his insights on what makes financial analysts stand out in interviews. He emphasizes the importance of strong communication skills and storytelling ability, especially when candidates lack direct work experience in the field.
Tony suggests taking advantage of open-ended questions to showcase one’s knowledge and problem-solving skills. He encourages candidates to connect their learnings from the certificate program to the job they’re applying for, even without relevant professional experience.
Tony also highlights the importance of controlling the interview environment to minimize distractions and promote confidence. He recommends preparing well-structured examples of projects and analyses from the certificate program to demonstrate one’s ability to apply their knowledge.
Tony concludes by encouraging candidates to be confident in their learnings and seize the opportunity to showcase their skills during the interview.
my name is Tony and I’m a finance
program manager here at google for the last five years. I interviewed financial analysts and a lot of financial assets with a specific
focus towards business intelligence and the thing that makes someone really stand
out for me is someone that has really strong communication skills and has got
a really good ability to tell their story when you’re in an interview and you
don’t have the previous work experience that demonstrates that you know how to
use the tools that you may have learned in your data certificate of your
business intelligence certificate. This is where as an interview where
you really have to just take charge of the interview. So take advantage of questions that
leave you the opportunity to dive in and really explain what you’ve learned and how you would apply it a lot of
times an interviewer like myself, I’ll open up a very generalized question
to see where the interview we will go. Whether they want to work with hard
numbers for financial standpoint or whether they want to take their response
and start to talk about how they would use sequel or python or
r as a solution tool and maybe even carry me through some parts
of that process of how they would go through putting that in place to solve
the problem that we’re talking about. That is one really good way to say. I’m connecting the dots between what I’ve
learned recently in the job that I’m applying for without having the professional
experience right there on your resume. One thing that Absolutely and strongly recommend someone not do is
put themselves in a scenario where they cannot control the environment that
is around them in an interview. So a lot of our interviews right
now are being conducted virtually. It’s very important that you’re
intentional about where you take your interview. I had one person one time taking interview
out on a street corner outside of a cafe. Very wrong, having the best as much
control about your space as you can. It’s not just for me as the interview
were, but it’s also for you as the interview we where you can
feel comfortable and confident and know that you’re not going to
get distracted in that setting. One of the things I would really encourage
you do is that in advance of the interview you take a look at all of the different
projects and the analysis that you did through the certificate process, organize
a few of them that can be used for generalized questions now from my
perspective as someone who’s looking at entry level folks and I’m really not
concerned about the previous experience. I want to see how you can
articulate what you’ve learned. And so for me it would be if we can
get into a little bit more technical question in the interview that you
lean in on what you’ve learned during the certificate program process. Be confident in what you’ve learned and
know that you’ve done enough to put you in the room, so
take advantage of that moment.